Ener J offers Standard Shipping on all Orders. Orders placed before 1 PM will be dispatched on the same business day. Orders placed after 1 PM will be dispatched the next working day. Orders placed on Friday and weekends will be dispatched on Monday, which is the next working day. All orders are shipped within the UK 7 Europe only via DHL the next day. We are a UK-based company, and as of now, we only ship In the UK and European countries.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return results from our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.