ENER-J Smart WiFi Dome IP Camera - FAQs

Q: How does the ENER-J Smart WiFi Dome IP Camera work?

The ENER-J Smart WiFi Dome IP Camera connects to your home Wi-Fi network, allowing you to monitor your space remotely. It captures high-quality video footage, supports two-way audio communication, and provides night vision capabilities for enhanced security.

Q: Do I need a hub or additional equipment to use the ENER-J Smart WiFi Dome IP Camera?

No, the ENER-J Smart WiFi Dome IP Camera operates independently and does not require a hub or any additional equipment. Simply connect it to your Wi-Fi network and start using it right away.

Q: How do I access the camera remotely?

You can access the ENER-J Smart WiFi Dome IP Camera remotely using the ENERJSMART app on your smartphone or tablet. Simply download the app, create an account, and follow the setup instructions to connect the camera to your account. Once connected, you can view live video feeds, playback recorded footage, and control camera settings from anywhere.

Q: Does the ENER-J Smart WiFi Dome IP Camera support two-way audio?

Yes, the ENER-J Smart WiFi Dome IP Camera is equipped with built-in speakers and a microphone, enabling two-way audio communication. You can listen to what's happening in the camera's vicinity and communicate in real-time through the app.

Q: Does the camera have night vision capabilities?

Yes, the ENER-J Smart WiFi Dome IP Camera features infrared (IR) night vision technology, allowing it to capture clear video footage even in low-light or completely dark environments. This enhances the camera's surveillance capabilities, providing 24/7 monitoring.

Q: Are there any monthly fees or subscriptions required to use the camera?

No, the ENER-J Smart WiFi Dome IP Camera does not require any monthly fees or subscriptions if you insert your own micro SD card in the camera to store recordings. Once you purchase the camera, you can use it without any additional costs. However, if you wish, you can purchase cloud storage from the app (through TUYA Cloud).

Q: Can I store recorded footage from the ENER-J Smart WiFi Dome IP Camera?

Yes, the ENER-J Smart WiFi Dome IP Camera supports local storage via a microSD card (not included). You can insert a compatible microSD card into the camera, allowing you to store recorded footage directly on the card for later playback.

Q: What happens if the Wi-Fi connection is lost?

In case of a temporary Wi-Fi disconnection, the ENER-J Smart WiFi Dome IP Camera will automatically attempt to reconnect to your network once the connection is restored. It ensures continuous surveillance without interruptions.

Q: I can't pair my camera to my Wi-Fi

The two main reasons why the camera is unsuccessful in pairing are that the Wi-Fi is not on 2.4G (5G is not compatible) or there are firewalls blocking it. In such a situation, ensure your Wi-Fi router has the option of 2.4G and your mobile phone is latched on to 2.4G while pairing, and also ensure firewalls are disabled at the time of adding the device.

Q: Can I share the camera access with others?

As a master user, you can share the device monitoring with others.

Q: Is this camera compatible with Alexa and Google Home?

Yes, this camera works with Amazon Echo Show and Google Home.

Q: What is a Smart Outdoor WiFi IP Camera?

A Smart WiFi Outdoor IP Camera is a security camera designed for outdoor use. It connects to your home or office WiFi network and allows you to monitor the area remotely through a smartphone or tablet. It captures high-definition (1080P HD) video and usually features additional smart functionalities such as motion detection, night vision, two-way audio, and remote access.

Q: How does a Smart WiFi Outdoor IP Camera work?

The camera connects to your WiFi network, allowing you to access it remotely through an app. It captures video footage, which can be stored locally on an SD card or on cloud storage. The camera uses your home or office WiFi network to transmit the video feed to your device, providing you with real-time monitoring and playback capabilities.

Q: What are the benefits of using a Smart WiFi Outdoor IP Camera?

• Remote monitoring: You can access the camera feed from anywhere using a smartphone or tablet.
• High-definition video: The camera captures video in 1080P HD resolution, ensuring clear and detailed footage.
• Motion detection: Many cameras come with built-in motion sensors that can send alerts to your device when movement is detected.
• Night vision: The camera is equipped with infrared LEDs, enabling it to capture video in low-light or nighttime conditions.
• Two-way audio: Some models allow for two-way communication, allowing you to speak and listen through the camera.
• Weatherproof and durable: Outdoor cameras are designed to withstand various weather conditions and are built to be durable.

Q: How can I set up a Smart WiFi Outdoor IP Camera?

Pairing instructions for app:

1. Add device
2. Camera and Lock
3. Smart Camera Wifi
4. When it tells you to reset the device, please press the reset button for 5 seconds.
5. Click next in the app and enter your new WiFi password and click on next.
6. You will get a QR code on your phone which you need to show to the camera lens from 15 to 20 cms away till you hear a "Single Beep" or "Pairing information received."
7. Click next and wait for it to be picked by the network.

Q: Can multiple users access the Smart WiFi Outdoor IP Camera?

Yes, this is possible by either sharing the password and username of the app or in the app you get an option to Share with family and friends.

Q: What happens when the SD card is full?

Once the SD card is full, the camera will continue recording and overwrite the oldest data first.

Q: How to use two-way audio?

You need to activate the two-way audio option which you can find under basic function settings in the app. Please ensure you click on the mic in the app when you want to speak to the opposite person.

Q: Camera shows offline?

The camera only goes offline when it loses connection with WiFi for some reason, like when you restart a hub and it is not able to connect to it, then it will show offline. To avoid this issue, you can add an extender which is nearer to the camera so that it gets a proper signal from your hub. If the camera is not coming back online on its own, then you need to delete the device from the app and then add it again. To delete the device, click on the pen-like icon on the top right corner where it says offline and you can see the option at the bottom page to remove the device. Click on remove device and then pair the camera with your app.

Q: Establishing Connection Error?

You receive this error when there is a connection error between your router and the camera. Try restarting the camera from the mains to resolve this, as doing this will force your router to give out another IP address to the camera. If that doesn't work, then please reset the camera as new. To do so, click on the top right corner of the screen on the pen-like icon and go to the bottom of the page where you will see the option of remove device. Please click on it and then add it again as a new device on the same app.

Q: Picture showing upside down in the app?

When you log in to the app, go to settings from the live view by clicking on the pen-like icon on the top right corner of the screen. Look for Basic Function Settings and click on flip and turn it off. That should fix it. If this does not work, then please delete the doorbell from the app by clicking on Remove device and wipe data, and pair it again. That should fix it for sure.